Shipping policy

SHIPPING POLICY

Shipping Zones:
We currently deliver only to the contiguous United States.
We do not ship to Alaska, Hawaii, Puerto Rico, APO/FPO, US Virgin Islands, American Samoa, or Northern Mariana Islands.

Processing Time:
Orders are processed within 2-3 business days after payment confirmation. You'll receive a tracking number via email once your order ships.

Shipping Times:
- United States: 10-15 business days
- Our products ship from partner warehouses to ensure competitive pricing

Shipping Costs:
- Free shipping on all orders

Tracking:
You'll receive tracking information via email once your order ships. Please allow 24-48 hours for tracking to update.

Delays:
Shipping times are estimates and may be affected by customs processing, holidays, or carrier delays. We're not responsible for delays outside our control.

Lost or Damaged Packages:
If your package is lost or arrives damaged, please contact us at hello@safetyotter.com within 7 days of expected delivery. We'll work with you to resolve the issue.

Address Changes:
Once an order ships, we cannot change the delivery address. Please ensure your shipping address is correct at checkout.

Questions?
Contact us at hello@safetyotter.com and we'll respond within 24-48 hours.